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The Last Goodbye Film FAQ

 


 

DIGITAL DOWNLOAD FAQ

- What type of file will I receive?

YOU WILL RECEIVE A 4.15 GB, 1080P FILE.

- How many downloads do I get?

LIMITED TO 4 PER CUSTOMER. EACH PURCHASE COMES WITH 1 DOWNLOAD.

- How can I view my digital download?

FOR THE BEST EXPERIENCE RETRIEVING YOUR FILES, WE RECOMMEND DOWNLOADING YOUR DIGITAL FILES TO A DESKTOP COMPUTER. FROM THERE, YOU WILL ALSO BE ABLE TO TRANSFER FILES TO YOUR MOBILE DEVICE. NOT ALL MOBILE DEVICES ARE COMPATIBLE TO DOWNLOAD THESE FILES DIRECTLY.

- Who should I contact regarding issues with my digital download?

Please reach out to ODESZA@fhcustomercare.com if you need help with your order.

Digital download will be delivered via email upon release date May 24, 2024. 

- When will I receive my digital download file?

You will receive your digital download file on May 24, 2024. You will receive your order confirmation email at time of purchase, and the digital download file will be sent out to you on May 24, 2024.

HOW DO I ACCESS MY DIGITAL FILES?

TO ACCESS YOUR FILES ON AN IOS DEVICE, YOU’LL NEED TO FIRST DOWNLOAD TO A DESKTOP COMPUTER AND THEN TRANSFER THE FILES TO YOUR DEVICE. UNFORTUNATELY, IOS DEVICES DON’T ALLOW YOU TO DOWNLOAD MUSIC FILES DIRECTLY TO YOUR PHONE. WE APOLOGIZE FOR THE INCONVENIENCE!

HOW TO ACCESS YOUR FILES ON YOUR ANDROID PHONE:

  1. TO ACCESS THE ALBUM ON YOUR PHONE, FOLLOW THE LINK PROVIDED AND CLICK "DOWNLOAD"
  2. YOU WILL THEN BE TAKEN TO THE DOWNLOADED FOLDER AND YOU WILL THEN NEED TO CLICK "EXTRACT ALL"

HOW TO ACCESS YOUR FILES ON YOUR DESKTOP COMPUTER:

  1. OPEN THE DOWNLOADED FOLDER (IN MOST CASES, THE FOLDER NAME WILL END WITH .ZIP)
  2. CLICK "EXTRACT ALL"
  3. ONCE THE FILM IS FINISHED DOWNLOADING, A NEW FOLDER WILL POP UP WITH THE FILE.
  4. YOU CAN THEN COPY AND PASTE THE ALBUM TO YOUR DESKTOP OR MOBILE DEVICE.

CAN I GET A REFUND ON MY DIGITAL FILM PURCHASE?

  • DIGITAL PURCHASES ARE NON-REFUNDABLE. ALL DOWNLOADABLE OR STREAMABLE FILES ARE FINAL, COMPLETE, AND NON-REFUNDABLE. UNDER NO CIRCUMSTANCES ARE WE ABLE TO REFUND THE PORTION OF YOUR ORDER THAT CONTAINS THE DIGITAL FILM.
    • IF YOU HAVE TROUBLE ACCESSING THE FILE, PLEASE REACH OUT TO US AND WE’LL MAKE SURE YOU CAN ACCESS YOUR FILE ASAP.